How to Listen The Unspoken Voice of a Customer

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Listen The Unspoken Voice of a Customer

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Posted in Founder's Diary

A very few people know that the soul of a victorious business is the Customer is first frame of mind. This mentality gives you a powerful attitude of seeking customers’ true needs. With this mindset you will never again consider the customer as a sales possibility, rather you will have those amazing eyes which will seek to see the actual desires of a customer. This will raise a faithful customer following for you and open the doors to repeat business. Then customers will themselves recommend your services to their friends and colleagues. Because they loves those services which focuses on protecting their customers’ interests.

A customer seek someone’s services because he/she wants a problem to be solved. Thus understanding a customer’s real problems and challenges is the core of a business and hopefully this skill can be learned. Moreover this is one of the most important skills an entrepreneur need because customers are not perfect communicators, they are all normal human beings, they can not make someone to understand pin pointedly what they really want, somewhere in their hearts they expect that the other party will understand the untold things.

In order to listen the unheard voice of customers you can do a few things:
– Listen to them actively.
– Don’t impose your views on them.
– Ask relevant questions.
– Study the introduced problem.
– Collect sufficient information to have a proper understanding.

Remember communication is the only bridge which joins you to your customer. It’s all about the customers, right. Whatever you are doing, you are doing it for them, to help them, to add some values to their work. So you need to understand their real problems and the challenges. Customers always expect that whatever they are feeling will be heard. And whatever they want will soon be visible into actions. When you will understand them clearly and listen to their untold words, then it will dramatically reduce their efforts in sharing the issues. Moreover you will have a better understanding of their problems, which would not only save your own valuable time but will also build trust and respect in their hearts for your products and services.

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